Terms of Service

Last updated: January 28, 2026

These Terms of Service ("Terms") govern your access to and use of the QReply platform, including our website at qreply.ai, mobile applications, and related services (collectively, the "Service"). QReply ("we", "our", or "us") is operated from the Netherlands.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Service Description

QReply is an AI-powered chat assistant platform that enables businesses to create intelligent chatbots trained on their own knowledge base. The Service allows you to upload documents, configure AI assistants, and deploy them via web embeds, QR codes, or direct links for your customers, employees, or visitors to interact with.

2. Account Terms

2.1 Account Creation

  • You must be at least 16 years old to use the Service.
  • You must provide accurate, complete, and current information when creating your account.
  • You may create an account using your email address or through Google or Microsoft OAuth.
  • You are responsible for maintaining the security of your account credentials.

2.2 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately at support@qreply.ai if you become aware of any unauthorized use of your account.

3. Subscriptions and Payments

3.1 Free and Paid Plans

QReply offers both free and paid subscription plans. The features and limitations of each plan are described on our pricing page.

3.2 Billing

  • Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select.
  • Payments are processed securely through Stripe. We do not store your complete payment card details.
  • All fees are exclusive of applicable taxes unless otherwise stated.

3.3 Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period. We do not provide prorated refunds for partial billing periods.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Upload, transmit, or distribute content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Upload malware, viruses, or any other malicious code.
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems.
  • Use the Service to send spam, unsolicited messages, or deceptive communications.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the Service to generate content that promotes hate, discrimination, or violence.
  • Misrepresent AI-generated responses as human-authored professional advice (legal, medical, financial) without appropriate disclaimers.

5. Your Content

5.1 Ownership

You retain all rights to the content you upload to the Service, including documents, knowledge base materials, and business information ("Your Content"). By uploading Your Content, you grant us a limited license to use, process, and store it solely for the purpose of providing the Service to you.

5.2 Responsibility

You are solely responsible for Your Content and ensuring you have the necessary rights to upload it. We do not review or endorse Your Content and are not liable for any content uploaded by users.

6. AI-Generated Responses

The Service uses artificial intelligence to generate responses based on Your Content. You acknowledge that:

  • AI-generated responses may not always be accurate, complete, or up to date.
  • You are responsible for reviewing and validating AI-generated responses before relying on them.
  • AI responses do not constitute professional advice (legal, medical, financial, or otherwise).
  • We are not liable for any decisions made or actions taken based on AI-generated content.

7. Intellectual Property

The Service, including its design, features, functionality, code, documentation, and branding, is owned by QReply and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
  • In no event shall QReply, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
  • Our total liability for any claims arising under these Terms shall not exceed the amount you have paid us in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless QReply and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

10. Termination

  • You may terminate your account at any time by contacting us at support@qreply.ai.
  • We may suspend or terminate your account if you violate these Terms or if required by law.
  • Upon termination, your right to use the Service will cease immediately. We may delete your account data after a reasonable period following termination.
  • Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) shall survive.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands. Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

QReply.ai

Fraunhoferstraat 28 H, 1098LS Amsterdam

KVK: 94312508

BTW: NL005077149B07

Email: support@qreply.ai

Website: https://qreply.ai