Privacy Policy

Last updated: January 28, 2026

QReply ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chat assistant platform at qreply.ai and related services, including our mobile applications.

1. Information We Collect

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name and email address. If you sign in via Google or Microsoft OAuth, we receive your name, email address, and profile picture from those providers.
  • Business Information: Organization name, business details, and billing information for paid subscriptions.
  • Content: Documents, files, and information you upload to create your knowledge base.
  • Communications: Messages you send through our support channels.

1.2 Information Collected Automatically

  • Chat Interactions: Questions and conversations between end-users and your QReply chatbot.
  • Usage Data: Information about how you use our platform, including features accessed and time spent.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP addresses, access times, and pages viewed.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our services
  • To process your transactions and manage your subscription
  • To generate AI-powered responses based on your knowledge base
  • To improve and personalize your experience
  • To send you service-related communications and updates
  • To provide customer support
  • To detect, prevent, and address technical issues or fraud
  • To comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our platform:

  • OpenAI: To power our AI chat functionality. Chat conversations are processed by OpenAI's API. Please review OpenAI's Privacy Policy.
  • Supabase: For database and authentication services.
  • Stripe: For payment processing. We do not store your complete payment card details.
  • Vercel: For hosting our web application.
  • Fly.io: For backend infrastructure.
  • Google & Microsoft: For OAuth authentication. When you sign in with Google or Microsoft, we receive basic profile information from these providers.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Chat interaction logs are retained for analytics and service improvement purposes. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request limitation of how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to our processing of your personal data.

To exercise any of these rights, please contact us at support@qreply.ai.

7. Cookies

We use essential cookies to enable core functionality of our platform, such as maintaining your login session. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

QReply.ai

Fraunhoferstraat 28 H, 1098LS Amsterdam

KVK: 94312508

BTW: NL005077149B07

Email: support@qreply.ai

Website: https://qreply.ai